Shipping policy

Which countries do you ship to?

We are generally able to ship to most countries via Express Shipping, and many countries via Standard Shipping. Shipping methods may alter due to different situations. After proceeding to Checkout, the available shipping method(s) and cost will be stated before the payment page.

Note:

Note: For the country of Russia, we can only do Standard Shipping. For countries and areas of Africa, Alaska, Argentina, Canada, Hawaii, India, Kuwait, Mauritius, Montenegro, and Sri Lanka, to name a few, we can only do Express Shipping. This may be subjected to changes due to unpredictable events such as pandemic, war, and etc.

How much does shipping cost?

We have two shipping methods - Standard Shipping and Express Shipping.

Standard Shipping is 5-10 USD for most of the countries. 

Express Shipping via DHL Express or FedEx is 10-40USD (excluding tax) depending on your country. If your order is over 500 USD, DHL Express Shipping is free*.

Shipping fees exclude import taxes or processing fees that may be applicable to your country. Sakumeta is not responsible for such fees. Should you refuse to pay the tax/customs fees, shipping fees will still be deducted from the amount paid for the two-way freight charges. The cost of the freight charges may be more than the amount reflected on your order due to tax and other miscellaneous fees.

Some parcels claimed to be “returned to the seller” may be destroyed by the post office or customs officers when buyers refuse to accept their parcels or fail to pay for their taxes. No refund will be processed for such cases.

For certain remote areas, there may be additional charges via Express Shipping. We will contact you if there is a need to make additional payments. Should you have any other queries regarding shipments, please contact us before placing an order.

How long does it take to receive the order after it is placed?

For in-stock products, your order is expected to be shipped within 3 working days. Customized items take a longer time (do check in with our staff for more information). On normal non-sale days, once your parcel is shipped:

For Standard Shipping, it takes about 2-3 weeks for items to be delivered after it is shipped. For some countries, it might take up to 2-3 months, depending on your country and its customs procedure. The duration of transit is beyond our control. We do not arrange refunds for such cases. Please consider an upgrade to DHL Express or keep the waiting time in mind.
For Express Shipping, it takes about 3-7 days for items to be delivered after it is shipped.
Note:

Shipping methods and periods might be affected and changed due to festive seasons, pandemic circumstances, or other unforeseen circumstances.

Customers are to bear the consequences and fees incurred, if the parcel is undelivered due to any of the following situations:

Wrong/insufficient address or phone number provided by the recipient
The recipient is unreachable when the courier company tries to contact
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by the recipient
Refusal to provide supporting documents for customs clearance by the recipient
Who does pay for the import tax/customs fees?

Customers have to bear any form of custom/import/processing fees that are applicable to your parcel.

If the customs fees and the delivery of the parcel are rejected by the recipient, the shipping cost still needs to be paid. We only arrange the refund of the order amount after deducting the shipping cost incurred.

How do I get help for my order?

In general, upon receiving your parcel, please confirm the contents of the package and ensure that the package is in good condition before signing for it. All customers are strongly advised to take an unboxing video of their parcel and packaging when opening their parcels and products.

For faulty/missing items, please send an email to support@sakumeta.com for after-sale services.